ID442 SERVICE DESIGN
| Course Code: | 1250442 |
| METU Credit (Theoretical-Laboratory hours/week): | 3 (2.00 - 2.00) |
| ECTS Credit: | 5.0 |
| Department: | Industrial Design |
| Language of Instruction: | English |
| Level of Study: | Undergraduate |
| Course Coordinator: | Lecturer ITIR GÜNGÖR BONCUKÇU |
| Offered Semester: | Fall and Spring Semesters. |
Course Objectives
At the end of the course, students are expected to:
- Gain a theoretical background and understanding of service design methodology and tools,
- Acquire the ability to identify a service design problem,
- Acquire hands-on experience in conducting a service design project by applying the methods and tools introduced.
- Gain knowledge in service design’s role for business,
- Gain experience in various workshop techniques used for stakeholders and codesigning with users,
- Gain knowledge about the service design from professionals to further pursue a career as service designers.
Course Content
Introduction to service design definitions, methods, tools and background.Introduction to product service systems and product-service hybrids. Application of the methods and tools introduced to real life projects to gain hands on experience in conducting
a service design project.Review of service design research. Review of case studies from diverse sectors as healthcare, finance, tourism,public and NGOs.
Course Learning Outcomes
Students who have completed the course successfully will be able to
- demonstrate a good understanding of service design methodology and tools,
- identify a service design problem,
- conduct or take part in a service design project by applying the methods and tools introduced,
- argue service design’s role for business,
- pursue a career as a service designer or service design researcher,
- use service design terminology with confidence,
- gain experience in different workshop techniques and conduct a design workshop professionally.
Program Outcomes Matrix
| Level of Contribution | |||||
| # | Program Outcomes | 0 | 1 | 2 | 3 |
| 1 | Creative problem defining and solving. | ✔ | |||
| 2 | Planning and managing the design process. | ✔ | |||
| 3 | Presenting and conveying design solutions orally, in written and visually (2D and 3D). | ✔ | |||
| 4 | Planning, managing and evaluating the results of design-focused research. | ✔ | |||
| 5 | Contributing to the design of products in order to raise the life quality of the society. | ✔ | |||
| 6 | Generating and applying knowledge to serve sustainable production and life. | ✔ | |||
| 7 | Competency in intellectual and industrial property rights. | ✔ | |||
| 8 | Awareness of and sensitivity towards societal, institutional, individual and contextual differences. | ✔ | |||
| 9 | Awarenes of social and cultural facts and continuous change. | ✔ | |||
| 10 | Competency in economic, industrial and technological developments. | ✔ | |||
| 11 | Continuous development of professional knowledge, skills and approaches. | ✔ | |||
| 12 | Competency in the processes and actions in professional life. | ✔ | |||
| 13 | Adaptation to the different working environments and processes that the profession necessitates, and contributing to the development and improvement of these environments. | ✔ | |||
| 14 | Ability in working within teams. | ✔ | |||
| 15 | Giving importance to interdisciplinary interactions. | ✔ | |||
0: No Contribution 1: Little Contribution 2: Partial Contribution 3: Full Contribution