EM507 TOTAL QUALITY MANAGEMENT
| Course Code: | 8660507 |
| METU Credit (Theoretical-Laboratory hours/week): | 3 (3.00 - 0.00) |
| ECTS Credit: | 8.0 |
| Department: | Engineering Management |
| Language of Instruction: | English |
| Level of Study: | Graduate |
| Course Coordinator: | |
| Offered Semester: | Fall or Spring Semesters. |
Course Objectives
This course is designed to give students fundamentals of Total Quality Management with emphasis on total quality concepts and contemporary quality management approaches, implementations and criticisms.
Course Content
Total quality concept. Total quality management decision. Customer focus. Quality organization. Team formation and problem solving. Leadership and empowerment. Quality through planning, design and control. Quality standards and award models. Real life applications and cases.
Course Learning Outcomes
The students are able to:
1. Understand total quality concept
2. Understand of total quality management principles
3. Understand importance and ways of meeting and exceeding customer expectations
4. Understand quality organization and compare it to functional organization
5. Practice basic teamwork skills (communication, problem solving, conflict resolution)
6. Understand leadership styles
7. Understand quality standards, excellence models and their ontribution to total quality
8. Understand and criticize contemporary quality management approaches
9. Understand key success factors of TQM
Program Outcomes Matrix
| Level of Contribution | |||||
| # | Program Outcomes | 0 | 1 | 2 | 3 |
| 1 | Have improved awareness of financial aspects, risks and trade-offs associated with the decisions. | ✔ | |||
| 2 | Can effectively solve complex problems in areas related with their background, integrating their non-Industrial Engineering undergraduate educational knowledge with the Engineering Management skills. | ✔ | |||
| 3 | Can integrate their engineering skills with practical business knowledge. | ✔ | |||
| 4 | Appreciate the academic ethics. | ✔ | |||
0: No Contribution 1: Little Contribution 2: Partial Contribution 3: Full Contribution