BA5122 TOPICS IN SELF ASSESSMENT FOR QUAL MT
| Course Code: | 3125122 |
| METU Credit (Theoretical-Laboratory hours/week): | 3 (3.00 - 0.00) |
| ECTS Credit: | 8.0 |
| Department: | Business Administration |
| Language of Instruction: | English |
| Level of Study: | Graduate |
| Course Coordinator: | Prof.Dr. SEMRA FERİHA AŞCIGİL |
| Offered Semester: | Fall Semesters. |
Course Objectives
Upon successful completion of this course, students should be able to:
Course Specific Skills:
To provide an understanding of self-assessment process -which is an important part of continuous improvement- through providing feedback of performance, operations, or progress toward goals and objectives. To diagnose a company’s performance using self-assessment model that helps firms to develop their competences. To impart the concepts of quality improvement as developed by Deming, Juran, Crosby, Imai and Award schemes (Baldrige and EFQM Model). Focus upon the problems of implementation and discuss the ways of improving planning process based on self-assessment as an input.
Discipline Specific Skills:
Make comparisons of traditional and contemporary management systems and use Total Quality Management as a tool for improving management quality. To understand the relevance and applicability of these concepts to the service industry such as banks, insurance companies and hotels. Learn to integrate emerging concepts in management to the EFQM excellence model.
Personal and Key Skills:
To equip students with more pragmatic and less theoretical, real-world skills. Ability to develop a holistic perspective in management. Skills in assessing and planning an organization’s quality related efforts.
Course Content
Concepts of quality improvement as developed by Deming, Juran, Imai and others are covered in depth. Concept of achieving company-wide quality control, total quality management, continuous quality improvement are among the topics stressed in this course. Recent developments in quality management theories are studied. Similarities and differences between philosophies, approaches and tools of quality management are pointed out.
Course Learning Outcomes
Making a diagnosis on level of quality management of an organization using EFQM excellence model.
Program Outcomes Matrix
| Level of Contribution | |||||
| # | Program Outcomes | 0 | 1 | 2 | 3 |
| 1 | They attain advanced level of knowledge in the functional areas of business administration such as strategic management, marketing, accounting, finance, organization management, human resources, and operations management. | ✔ | |||
| 2 | They are capable of synthesizing the knowledge that they attained in the area of business administration with the knowledge base that they developed in their undergraduate specialisms. | ✔ | |||
| 3 | They are capable of identifying and analyzing legal, environmental and social factors, which influence the basic functional areas of the business administration. | ✔ | |||
| 4 | They understand and implement rational, systematic and scientific approaches effectively in problem solving and decision-making processes. | ✔ | |||
| 5 | They are capable of applying, analyzing, synthesizing and evaluating the knowledge they developed in diverse fields efficiently. | ✔ | |||
| 6 | They are capable of transferring information by using efficient verbal and written communication techniques. | ✔ | |||
| 7 | They are capable of performing professional communication effectively also in English. | ✔ | |||
| 8 | They know methods of performing efficient teamwork. | ✔ | |||
| 9 | They are capable of understanding and synthesizing academic and scientific research in their areas and able to transform such research into useful knowledge. | ✔ | |||
| 10 | They have competence in all of the stages of scientific research and processes. | ✔ | |||
| 11 | They are knowledgeable in the areas of professional ethics and responsibility. | ✔ | |||
| 12 | They are capable of utilizing their knowledge and skills efficiently in global and multicultural contexts. | ✔ | |||
| 13 | They are knowledgeable in the issues of environment, social responsibility, social justice, quality and cultural values. | ✔ | |||
| 14 | They have a creative, innovative and critical perspective. | ✔ | |||
0: No Contribution 1: Little Contribution 2: Partial Contribution 3: Full Contribution