BA4122 TOPICS IN SELF ASSESSMENT FOR QUAL MGT
| Course Code: | 3124122 |
| METU Credit (Theoretical-Laboratory hours/week): | 3 (3.00 - 0.00) |
| ECTS Credit: | 6.0 |
| Department: | Business Administration |
| Language of Instruction: | English |
| Level of Study: | Undergraduate |
| Course Coordinator: | Prof.Dr. SEMRA FERİHA AŞCIGİL |
| Offered Semester: | Fall Semesters. |
Course Objectives
The main purpose of this course is to provide knowledge about how firms can respond to emergent political and economic changes by way of a paradigm shift in management approach. This involves integrating quality perspective to the management of organizations. The fundamental principle of a quality ecosystem is interdependence, i.e. something that happens in one part of the system may affect other parts within the system. Excellent organisations have some facets as sustainability, profitability, social responsibility, reputation and good governance. In achieving this, the contemporary manager is faced with the challenge of first making a healthy diagnosis of his/her organization and plan for change to achieve a successful transition to excellence. Self-assessment approach used by quality award winner companies (like Motorola, AT&T, BT, GM, Nokia, Chevron, Marriot, Brisa, Kordsa, Arçelik, Netaş, Vitra, Bilim İlaç, and universities) is well as excellence advocates will be discussed as part of planning process.
Course Content
Concepts of quality improvement as developed by Deming, Juran, Imai and others are covered in depth. Concept of achieving company-wide quality control, total quality Management, continuous quality improvement are among the topics stressed in this course. Recent developments in quality Management theories are studied. Similarities and differences between philosophies, approaches and tools of quality Management are pointed out.
Course Learning Outcomes
- To provide an understanding of self-assessment process -which is an important part of continuous improvement- through providing feedback of performance, operations, or progress toward goals and objectives.
- To diagnose a company’s performance using self-assessment which is a valuable part of the learning process that helps firms to develop their competence.
- To impart the concepts of quality improvement as developed by Deming, Juran, Crosby, Imai and Award schemes (Baldrige and EFQM Model)
- Focus upon the problems of implementation and discuss the ways of improving planning process based on self-assessment as input.
Program Outcomes Matrix
| Level of Contribution | |||||
| # | Program Outcomes | 0 | 1 | 2 | 3 |
| 1 | They attain advanced level of knowledge in the functional areas of business administration such as strategic management, marketing, accounting, finance, organization management, human resources, and operations management. | ✔ | |||
| 2 | They are capable of identifying and analyzing legal, environmental and social factors, which influence the basic functional areas of the business administration. | ✔ | |||
| 3 | They understand and implement rational, systematic and scientific approaches effectively in problem solving and decision-making processes. | ✔ | |||
| 4 | They are capable of applying, analyzing, synthesizing and evaluating the knowledge they have in diverse fields efficiently | ✔ | |||
| 5 | They are capable of transferring information by using efficient verbal and written communication techniques. | ✔ | |||
| 6 | They are capable of performing professional communication effectively also in English. | ✔ | |||
| 7 | They know the methods of performing efficient teamwork. | ✔ | |||
| 8 | They are capable of following the contemporary techniques, scientific and technological developments in their fields and are able to conduct research and studies in order to develop their business administration related knowledge, skills, and competences. | ✔ | |||
| 9 | They are knowledgeable in the areas of professional ethics and responsibility. | ✔ | |||
| 10 | They are capable of utilizing their knowledge and skills efficiently in global and multicultural contexts. | ✔ | |||
| 11 | They are knowledgeable in the issues of environment, social responsibility, social justice, quality and cultural values | ✔ | |||
| 12 | They have a creative, innovative and critical perspective. | ✔ | |||
0: No Contribution 1: Little Contribution 2: Partial Contribution 3: Full Contribution