ID442 SERVICE DESIGN
| Course Code: | 1250442 |
| METU Credit (Theoretical-Laboratory hours/week): | 3 (2.00 - 2.00) |
| ECTS Credit: | 5.0 |
| Department: | Industrial Design |
| Language of Instruction: | English |
| Level of Study: | Undergraduate |
| Course Coordinator: | Lecturer ITIR GÜNGÖR BONCUKÇU |
| Offered Semester: | Fall and Spring Semesters. |
Course Objectives
At the end of the course, students are expected to:
- Gain a theoretical background and understanding of service design methodology and tools,
- Acquire the ability to identify a service design problem,
- Acquire hands-on experience in conducting a service design project by applying the methods and tools introduced.
- Gain knowledge in service design’s role for business,
- Gain experience in various workshop techniques used for stakeholders and codesigning with users,
- Gain knowledge about the service design from professionals to further pursue a career as service designers.
Course Content
Introduction to service design definitions, methods, tools and background.Introduction to product service systems and product-service hybrids. Application of the methods and tools introduced to real life projects to gain hands on experience in conducting
a service design project.Review of service design research. Review of case studies from diverse sectors as healthcare, finance, tourism,public and NGOs.
Course Learning Outcomes
Students who have completed the course successfully will be able to
- demonstrate a good understanding of service design methodology and tools,
- identify a service design problem,
- conduct or take part in a service design project by applying the methods and tools introduced,
- argue service design’s role for business,
- pursue a career as a service designer or service design researcher,
- use service design terminology with confidence,
- gain experience in different workshop techniques and conduct a design workshop professionally.
Program Outcomes Matrix
| Level of Contribution | |||||
| # | Program Outcomes | 0 | 1 | 2 | 3 |
| 1 | Creative problem definition, developing solution-oriented ideas, critical thinking and creating solution proposals by synthesizing the knowledge gained | ✔ | |||
| 2 | Planning, managing and conducting the design process | ✔ | |||
| 3 | Planning and carrying out design-oriented research and transferring the results to the design process | ✔ | |||
| 4 | Thinking with basic design and visual organization elements and principles and being able to apply ideas in two and three dimensions | ✔ | |||
| 5 | Identifying the user's needs, predicting their expectations and integrating them into the design process | ✔ | |||
| 6 | Ability to work individually and to conduct team-work | ✔ | |||
| 7 | Understanding the relationship of the Industrial Design field with different disciplines and being able to carry out interdisciplinary and multidisciplinary studies | ✔ | |||
| 8 | Ability to communicate in international mediums using a foreign language and follow the professional agenda | ✔ | |||
| 9 | Developing an independent, lifelong learning approach by being aware of the ever-changing contexts of design | ✔ | |||
| 10 | Being aware of the socio-cultural, socio-economic and environmental context in design and considering the benefit of society and the environment | ✔ | |||
| 11 | Ability to interpret the issues related to art and culture affecting the historical development of industrial design on the local and global scale | ✔ | |||
| 12 | Having knowledge about business models, ethical principles, and laws and regulations that should be followed in professional practice | ✔ | |||
| 13 | Knowing the materials and production technology within the scope of Industrial Design and using them in the design process | ✔ | |||
| 14 | Having command of technological developments in the field of industrial design, being able to use the necessary technological tools | ✔ | |||
| 15 | Being able to present design ideas and solutions with relevant communication tools and methods | ✔ | |||
0: No Contribution 1: Little Contribution 2: Partial Contribution 3: Full Contribution